Royal Neptun Hotel

We had booked this property through booking.com seven months ago and received a good room rate with it. We actually stayed with its sister hotel at the beginning of our week in Dubrovnik ( they are on the same site and share facilities). We went to stay on an island for three nights and our final night was back in this hotel. We had given them notice verbally at reception and in writing ( two times) that we were a late check in due to the arrival time of the return boat. We had paid in full and we were confirmed. We arrived to be told they had cancelled our room and they booked us into another. They provided a taxi to it but it was not beachfront and in our view facility wise a lesser standard of hotel. It ruined the last night of our holiday as we knew the area - where the bus went from, pools, where to walk to local restaurants from the Neptun hotel. We arrived to an hotel, unsure of where things were and the room we were given did not have a balcony as we had booked. We lodged a complaint with the hotel afterwards but to no avail. A disingenuous offer of a discount on our next stay was offered( when we lived abroad and were not returning to Croatia).

We had a beautiful suite on the 4th floor with a sea view. The room had everything you could want for a fantastic stay e.g. kettle, fridge, tv, safe, toiletries The bed was so comfortable and bed linen and pillows were luxurious. Great food on offer for breakfast with an option to eat inside or outdoors on the terrace with a sea view. The spa and spa pool area was great. Friendly and courteous staff. A bus stop (2 minutes walk from the hotel) with a bus running every 15 minutes into Dubrovnik. A short 15 minute trip for €2. You can walk into Lapad on the seafront promenade.

Very Clean, lovely room, nice balcony, big tv that we watched an hour or 2 of before bed at night. Air conditioned room. No insects. Extremely helpful and friendly staff. Good choices of food for breakfast & dinner. Different swimming pools, outdoor & 1 indoor. The sea very close to hotel, no beach, I was able to swim by walking down steps on ladder into the sea. Bus into the Old Town 5 mins walk from hotel, going every 10 mins. Lots of trips that hotel will organise for you. The hotel organised our trip to Kotor, Montenegro, which included a boat trip around the largest bay on the Adriatic sea. The boat brought us to the beautiful Lady of the Rock. A lovely Old Town in Kotor, similar to Old Town Dubrovnik.

The hotels location is spectacular. We have stayed in this location, about 100 meters from the Neptun before, so knew what to expect. Its an amazing part of the world to visit

This resort is situated in a beautiful location. Waking up to the Adriatic Sea every morning is a treat. The breakfast buffet had so many options which were always topped up. The staff at this resort is extremely efficient at keeping everything clean, tidy and well stocked. At the same time, you don't feel like they're hovering. For us, this was the trip of a lifetime.